At HTS Vacuum Furnaces, customer assistance goes far beyond fixing problems. It’s about building a long-lasting partnership based on trust, responsiveness, and expertise.
Our service is a complete ecosystem, designed not only for emergencies, but also for consulting, training, periodic maintenance, and retrofitting—even on furnaces not manufactured by HTS.
Worldwide support
We provide fast remote and on-site support. Our remote assistance system enables live monitoring, accurate diagnosis, and immediate resolution of issues. For more complex cases, we arrange prompt on-site interventions.
Fast and efficient spare parts service. Thanks to our automated vertical warehouses and a solid supplier network, we minimise waiting times even in emergencies.
Support also for non-HTS systems
Our extensive experience allows us to upgrade and retrofit non-HTS systems—improving performance and ensuring compliance with current safety regulations.
Calibration, consultancy and training
HTS also provides calibration services, system certifications, and training programs tailored to empower our customers’ teams. HTS stays with you—every day, from day one.
We believe support means being present every step of the way.
If you’re looking for a technical partner who understands your needs and stands by your side, get in touch.
