Customer assistance is a considerable asset for HTS Vacuum Furnaces, on site and remotely.
The great experience of HTS has allowed us to understand the problems that can arise from a breakdown or malfunction of a business, therefore we perfectly understand the importance of immediate intervention: always being there, and immediately, is essential. To respond rapidly is a priority..
In addition to immediate on-site and remote assistance anywhere in the world, we have reduced waiting times for spare parts through our automated vertical warehouses. In addition to immediate on-site and remote assistance anywhere in the world, we have reduced waiting times for spare parts through our automated vertical warehouses. These allow us to have spare parts ready for delivery, as well as having a network of suppliers able to promptly support customers in case of emergencies.
We can also intervene on machinery that is not created by HTS Vacuum Furnaces thanks to the great experience gained by the technical-operating team of HTS that continues to study and increase its skills. We can work on outdated systems by improving their technology, up to studying new formulas able to make it current and efficient.
These services can concern both the mechanical parts – most subject to wear – and the electrical and electro-instrumental parts for compliance with safety regulations and provisions.
HTS guarantees targeted interventions in each of the functional areas of the furnaces.
The high quality assistance that we reserve for HTS Vacuum Furnaces customers is also ensured for periodic calibrations and certifications, but also in terms of consultancy and training.
For HTS Vacuum Furnaces customer assistance is a priority that can be summed up with a simple phrase: “never alone”.